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gift cards and holiday bonus cards
shipping of retail products
shipping of gift cards
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payment
What forms of payment do you accept?
We accept Visa, Mastercard, Amex, and Discover. We do not accept personal checks, certified checks and money orders.
Is there a minimum order amount?
We are able to accept any size order from a valid, authorized credit card. The Gift Card can be purchased in any denomination.
When will my credit card get charged?
Upon approval by your credit card issuer.
Will I receive an email confirmation of my order?
Yes a confirmation will be sent automatically when your order is submitted. If you did not receive a confirmation, first check your junk/spam folder. Often times these emails will be filtered into a junk/spam folder by your e-mail service. Otherwise, please call us at WGR Store Support at (224) 836-8620, Monday through Friday, 9:00 a.m. to 5:00 p.m. CST, or email us at wgrstoresupport@weberstephen.com.
GIFT CARDS AND HOLIDAY BONUS CARDS
How do I redeem my Gift Cards and what terms are involved?
Please feel free to redeem the Gift Card at any Weber Grill Restaurant.
Gift Cards will be activated within 24 hours after purchase and cannot be used toward the payment of private parties or catering events.
The Gift Cards do not have an expiration date and will retain the full value until redemption. We do not apply maintenance or usage fees of any type.
Please protect the Gift and Bonus Cards like cash as they cannot be replaced if lost or stolen.
Can I include a message on my Gift Card or BBQ Sauce or Spice Rub Product order?
Yes, a message may be written four your gift recipient at no additional charge. Please note that messages are not included when Card or Product is being sent to the purchaser.
How does the Free $25 Holiday Bonus Card work?
From October 1st through December 31st, every time you purchase $100.00 in gift cards, you will receive a $25.00 bonus card for yourself.
These Bonus Gift Cards can be redeemed at any of our Weber Grill Restaurants for dining, cooking classes, and retail products.
The Bonus Gift Cards are valid only from January 1st through March 31st.
The Bonus Cards cannot be used toward gratuity.
No change or refund can be provided on the unused portion of the card and cannot be redeemable for cash.
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SHIPPING OF SPICE RUBS AND BBQ SAUCES
Do you ship to P.O. Boxes?
We require signatures on all shipments in order to ensure your package arrives safely.
As a result, we are unable to ship orders to P.O. Box addresses and cannot deviate from this policy.
What are the different methods of shipping my order and how long will it take to receive my shipment?
We offer two alternatives for shipping. Rush Shipping provides deliveries within approximately 2-3 business days where possible. Standard Shipping typically takes 7-10 business days for delivery. If Rush Shipping is not possible with the associated delivery address, the shipment will be sent under the Standard Shipping method.
What are your shipping rates?
The shipping cost of each individual order is based on the total order price for each shipping destination. Please note that shipping charges are non-refundable.
Most orders ship within 24 hours Monday-Friday.
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$15.00 or less
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$7.00
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$25.99
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$16.00 to $30.00
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$8.25
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$35.00
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$30.01 to $50.00
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$10.50
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$42.00
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$50.01 to $75.00
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$12.50
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$49.00
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$75.01 to $100.00
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$14.75
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$55.00
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$100.01 to $125.00
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$17.50
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15% + $20.00
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$125.01 to $150.00
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$19.50
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15% + $20.00
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$150.01 to $175.00
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Free
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15% + $20.00
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The above shipping times are estimates provided by our carrier companies in an attempt to deliver your shipment in a timely manner. Weber Grill cannot guarantee the actual delivery date.
Do you ship to Alaska, Hawaii or internationally?
If you are interested in shipping to any of these destinations, please call WGR Store Support at (224) 836-8620, Monday through Friday, 9:00 a.m. to 5:00 p.m. CST, or email us at wgrstoresupport@weberstephen.com.
How do I inquire about a damaged, incorrect, or missing shipment?
Please call WGR Store Support at (224) 836-8620, Monday through Friday, 9:00 a.m. to 5:00 p.m. CST, or email us at wgrstoresupport@weberstephen.com. Please fully allow for the quoted delivery times.
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SHIPPING OF GIFT CARDS
Do you ship to P.O. Boxes?
We require signatures on all shipments in order to ensure your package arrives safely. As a result, we are unable to ship orders to P.O. Box addresses and cannot deviate from this policy.
What are your shipping different methods and rates?
Standard
(7-10 Business Days)
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Rush
(2-3 Business Days)
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$7.00
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$10.00
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Please note that shipping charges are non-refundable.
Please note that Gift Certificates and Retail Product orders will ship separately.
Do you ship to Alaska, Hawaii or internationally?
If you are interested in shipping to any of these destinations,
please call WGR Store Support at (224) 836-8620, Monday through Friday, 9:00 a.m. to 5:00 p.m. CST, or email us at wgrstoresupport@weberstephen.com.
How do I inquire about a damaged, incorrect, or missing shipment?
Please call WGR Store Support at (224) 836-8620, Monday through Friday, 9:00 a.m. to 5:00 p.m. CST, or email us at wgrstoresupport@weberstephen.com. Please fully allow for the quoted delivery times.
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PRIVACY & SECURITY
How do you treat my personal information?
Only Weber Grill Restaurants will retain your personal information, and will do so exclusively for the purpose of providing you with E-mail and product updates. If you do not wish to continue receiving these updates, you have the ability to easily opt out.
Is my credit card and personal information safe?
Weber Grill utilizes the most effective security measures to keep your information safe and private. All transactions are conducted through a SSL encrypted server which strictly protects the information exchanged.
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CONTACT US
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